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BOOKING
CONDITIONS
Booking
– A 30% deposit to be paid at time of booking. With the balance paid
before or on arrival.
Cancellation
Policy – 31 days prior to arrival date: Full refund less
$40.00 booking fee, 30-14 days prior to arrival date: Full refund less
20% of total tariff, 14-7 days prior to arrival date: Full refund less
50% of total tariff, 7 days or less prior to arrival date: No refund
applicable.
Bond
–Credit card details will be kept in lieu of a substantial bond. Should
there be the need, together with written notification of expenditure. A
$100 fee will be charged if any damage, cutlery, crockery or glasses be
missing or moved from the Villa. The details will be destroyed
should no expenditure be required.
Christmas
Holiday Bookings – A 30% deposit is required at time of
booking. Final payment can be made at time of check in.
Important Information regarding Bookings
Minimum
stay – there is a 2 night minimum stay **except villa 19 Lalla Rookh
and beachfront villa which are 3 night minimum**
Arrival
and Departure Times – So as to allow time for the villas to
be cleaned guests are advised that check-in time is from 2.00pm and
departure time prior to 10.00am. A $50 fee will be charged for late
check outs.
Extra
Guests
Prices are for four people. Extra guests, $10.00 per person per night.
Maximum of 8 people per villa at any time.(including children)
Linen
All prices include linen and towels.If extra linen is required it can
be hired from reception. Hairdryer available in each villa.
Baby
Needs
Cots and highchairs are available to hire. Please ask in advance as we
have limited numbers of cots, high chairs and stair guards.
Parking
– Parking is limited and restricted to two cars per
villa. Additonal cars to find alternative parking.
Pets
– Sorry, but we are unable to accommodate pets.
Noise
-We are a family friendly resort. Therefore, after 10pm guests are
asked to keep their noise down. Any visiting guests (not
inhouse) must vacate the premises by 11pm.
Boat
Moorings- Are available but must be booked in advance. A
$100.00 fee will apply per mooring for a duration of up to 1 week.
Babysitting
- Is available on request. Enquire at reception.
Cleaning
- As there is limited time for
cleaning between guests checking out and the next ones checking in,
please endeavour to leave the villa as you found it. If extra cleaning
is required an additional charge of $100 will be incurred.
Villa contents - all cutlery, crockery, glassware, bedware
must be left in the villas. If anything is found broken or
missing, or in other Villas a fee will be charged to your credit card.
Leavers Week
- sorry but we do not accommodate
Leavers at our resort.
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